Please enter your email address used for your account and we will send a temporary password to you via email.
From prescription inquiries to login assistance, we’re here to help you find exactly what you need, answer your questions, and listen to your feedback. Use the links and numbers below to contact us, or find a LensCrafters near you.
GIVE US A CALL
Mon-Fri: 8:30 am - 8 pm EST
Sat: 9 am - 5:30 pm EST Sun: Closed
TTY phone number: 855-589-8891
If you need additional support or assistance due to
a disability, please contact us at
We'll get back to you within one business day. Send an email
CHAT WITH US
Get answers on the spot from a member of our customer service team.
Mon-Fri: 9:00 am - 5:30 pm EDT Sat - Sun: Closed
SEND US MAIL
We love getting letters, especially from you.
4000 Luxottica Place - Mason, OH 45040
Search FAQs to find answers to the most commonly asked questions.Go to FAQs
If you athenticate with your Insurance Plan, you won't be able to use Perks.