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PURCHASE CARE
We know that quality eyewear is an investment, which is why our vision care doesn’t stop when you leave the store or the website.
LENSCRAFTERS 30-DAY HAPPINESS GUARANTEE
100% satisfaction guaranteed. That’s our promise. So, if you're not completely happy with your purchase within the first 30 days,
just let us know. We’ll do whatever it takes to make it right.
*Applies to original purchase. Does not cover accidental damage, scratches, breakage or theft.
YOUR EVERGREEN AFTERCARE
- Unlimited free cleanings and adjustments*
- 7-days a week, we’re here to help with all your vision care needs
*Certain LensCrafters locations may not be able to adjust your particular frame. Please contact your local LensCrafters to inquire.
Eyewear protection plan
Get coverage for your glasses with an unlimited number of repairs or replacements*
What’s included
- Unlimited number of repairs or replacements of your eyewear during the 12 month term of the plan**
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Plan Price:
- $39.99 for non-progressive eyewear
- $49.99 for progressive eyewear
- $54.99 for non-progressive AI glasses
- $64.99 for progressive AI glasses
See Terms and Conditions for full plan details.
What’s covered
- Cracked or scratched lenses
- Cracked frames
- Breakdowns due to normal wear and tear
- Defects in materials and workmanship
In store purchases can be taken to a LensCrafters location for servicing*.
For online purchases, you can redeem the
plan via our customer care center. Call 1-877-753-6727 between the hours of 8:30 am- 5:30 pm EST Monday through Friday, 9:00
am–5:30 pm EST Saturday.
Co-pays
- Frame or lens service/replacement - $25
- Frame and lens service or replacement - $50
- Non-prescription Ray-Ban Meta (AI glasses) replacement - $100
- Prescription Ray-Ban Meta (AI glasses) replacement - $125
How to purchase
- Online: choose the ‘Enhanced Protection Plan’ when finalizing your lens selection, or add it at checkout once you’ve reviewed your order.
- In Store: ask an associate for details when you make your purchase or pick up in store.
* Limitations and exclusions apply. See
Terms and Conditions
for full plan details. A per claim co-pay will apply.
**Term of your plan is 12 months plus two weeks to allow for delivery of your product.