CONTACT US

From prescription inquiries to login assistance, we’re here to help you find exactly what you need, answer your questions, and listen to your feedback. Use the links and numbers below to contact us, or find a LensCrafters near you.

GIVE US A CALL

1-877-753-6727 1-877-753-6727

Customer Service Hours

Mon-Fri: 8:30 am - 8 pm EST
Sat: 9 am - 5:30 pm EST
Sun: Closed

TTY phone number: 855-589-8891
If you need additional support or assistance due to
a disability, please contact us at
1-855-LX-ACCESS (855-592-2237)

EMAIL US

We'll get back to you within one business day.
Send an email

CHAT WITH US

Get answers on the spot from a member of our customer service team.
Chat Now

Chat hours

Mon-Fri: 9:00 am - 5:30 pm EDT
Sat - Sun: Closed

SEND US MAIL

We love getting letters, especially from you.

LensCrafters, Inc.

4000 Luxottica Place - Mason, OH 45040

HAVE A QUESTION?

Search FAQs to find answers to the most commonly asked questions.

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Check your insurance eligibility

We accept most vision insurance plans online, saving you time and money.

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I certify that my use of this service abides by the Luxottica Retail HIPPA & Privacy Policies

To proceed, tick the box above to certify you're 18 years or older. If you're not, you cannot proceed with this step.

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Date of birth* Please enter a valid date of birth.

Zip Code*

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We also accept out-of-network plans

You may also use out-of-network benefits at Lenscrafters.com for most other vision insurance companies, like VSP and Spectera. You can submit the claim form directly to your insurance company. Download Form

Need Help?

Give us a call at 1-877-753-6727

Chat with Us

or check out our FAQs

Discover all our accepted vision plans online and in store. Discover more

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CONTACT US

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