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Store update

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FAQs

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Our commitment

Our stores are open

From Monday to Sunday with usual business hours.

Click on the link below to find your nearest LensCrafters store.

The health and safety of our patients and staff remains our top priority. All stores are back to providing routine eye care in alignment with federal, state and local guidance's. Patients and customers are required to wear masks. Please call the local office to speak to an eye doctor for more information prior to your visit.

In light of the COVID-19 outbreak, we want to ensure the safety of our patients and employees. We are taking steps to ensure wherever enhanced sanitation measures are possible, that they are being implemented.

Protecting your Eyes & the Community

We’ve created a customer and patient experience that prioritizes hygiene and safety without sacrificing our quality of care.

HAND & RESPIRATORY HYGIENE.

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Doctors and associates are operating with protective equipment where guidance is required by the local municipality, county, state, or province

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Doctors and associates are thoroughly cleaning their hands before every patient and customer interaction.

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Hand sanitizer and disinfectant wipes are available for everyone in store.

SURFACE SANITIZATION.

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Doctors’ equipment is thoroughly cleaned before every exam.

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All products on display are thoroughly cleaned.

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Associates are cleaning the store at the beginning and close of each day and throughout the day as needed.

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Associates clean every pair of glasses prior to the customer trying on.

SOCIAL DISTANCING.

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Visitors are gently reminded to maintain social distancing where guidance is required by the local municipality, county, state, or province.

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The number of customers and patients entering the store is limited where guidance is required by the local municipality, county, state, or province.

Thanks for helping us! And remember, if you’re experiencing symptoms of respiratory illness, including cough and fever, please stay home.

Frequently asked questions

Are your hours of operation staying the same?

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We are operating with usual business hours in most locations. Please check the hours of operation for the store nearest you on our website.

What if I have a question that was not listed here?

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For any questions you can reach our customer care center directly at 1-877-753-6727. Our LensCrafters.com website is open 24/7 for you to visit and shop online.

Is it safe to try on glasses on display?

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Every pair of glasses is cleaned prior to you trying them on, as well as periodically throughout the day.

How are the glasses in your stores cleaned/sanitized?

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Anti-septical wipes are used to clean each pair of eyeglasses and sunglasses a customer tries on before returning them to the shelf.

Where are your products made?

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Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

Are your packages safe to open?

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Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization, it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.

Are packages coming from China and other high-risk countries safe to open?

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Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids.

Are your online deliveries safe?

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When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.

LensCrafters is part of Luxottica Group, which has taken a number of steps in response to the COVID-19 pandemic, both in North America and Italy, to protect customers, employees, partners and medical workers.

In the U.S. Luxottica is donating 8,000 pairs of protective eyewear and 100,000 medical masks to hospitals in New York, California, Atlanta and Cincinnati.

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Your vision care remains our priority.

Whether you visit us in store or online, all of our services are
designed to make your experience easy and safe.