Please enter your email address used for your account and we will send a temporary password to you via email.
Please enter the temporary password that was sent to you by email.
Thank you for visiting the LensCrafters site, provided to you by Luxottica Retail. This document sets forth the terms and conditions that apply to your use of the site.
This is a legal contract (referred to hereinafter as the « Plan »). By purchasing it, you understand that it is such a contract and acknowledge that you have had the opportunity to read the terms and conditions set forth herein. This Plan is not a contract of insurance. By purchasing this Plan you are consenting to Asurion Consumer Solutions of Canada Corp and Continental Casualty Company, Canadian Branch’s collection, use and disclosure of personal information as described below, including its ability to share your personal information with LensCrafters the seller of this Plan.
OBLIGOR: The companies obligated under this Plan are as follows: In all provinces except British Columbia, the obligor is Asurion Consumer Solutions of Canada Corp, whose address is 900-1959 Upper Water Street, Halifax NS B3J 3N2 Canada, telephone 1-877-753-6727 In British Columbia, the obligor is Continental Casualty Company, Canadian Branch, whose address is 250 Yonge Street, Suite 1500, Toronto, Ontario M5B2L7, Canada, telephone 800-831-4262.
Instructions: You must keep the Plan and the sales receipt for this product; it is an integral part of this Plan and you may be required to reference it to obtain service. This Plan, including the terms, conditions, limitations, exceptions and exclusions, the sales receipt containing the term of this Plan, the price you paid for this plan, commencement date and product identification, constitute the entire agreement.
Definitions: Throughout this Plan the words (1) « we », « us », or « our » refer to the company obligated under this Plan, as referenced in the Obligor section; (2) « administrator » refers to Asurion Consumer Solutions of Canada Corporation (« Asurion »). The administrator can be contacted at: 900-1959 Upper Water Street, Halifax NS B3J 3N2 Canada; (3) « retailer » refers to LensCrafters; (4) « breakdown » refers to the failure of the product caused by: (a) defects in workmanship and/or materials, (b) normal wear and tear and (c) unintentional and accidental damage from handling (ADH); (5) « product » refers to the consumer item which you purchased concurrently with and is covered by this Plan; (6) « you », « your », and « service contract holder » refers to the individual who purchased the product and this Plan; (7) « co-pay » refers to the amount of money you are required to pay the retailer and as set forth in the Co-Pay section of this Plan.
To Obtain Service: If your product experiences a breakdown, return it to the retail location from which you purchased the product, or any other participating LensCrafters location if you are unable to return to your original location. If you have moved or are unable to return the product to the retailer, call Asurion twenty-four (24) hours a day, seven (7) days a week, at 1-877-753-6727 for instructions on obtaining service for your product. Please have your Plan handy and be prepared to tell us which product needs service and the nature of the problem. Foreign language assistance is available for your convenience.
What is Covered: This Plan covers parts and labor costs to repair your product in the event your product experiences a breakdown which is not covered under any other warranty or service contract. We will repair or replace the product, at our discretion, when required due to a breakdown. Non-original manufacturer’s parts may be used for repair of the product if the manufacturer’s parts are unavailable or more costly. You are responsible for delivery or the cost of delivery of your product to the authorised service center for repair, per our instructions. There may be a co-pay, see the Co-Pay section below for more information. If the covered product cannot be repaired, if the cost of the repair exceeds the original purchase price, or if parts are no longer available due to the age of the product or due to discontinuance by the manufacturer, we will replace your product with a product of like kind and quality that performs to the factory specifications of the original product. At our sole discretion, we may require that you return the covered product to a designated location as a condition to receiving a replacement product.
Term of Coverage: Your term and coverage commences on your date of purchase and continues for the period indicated on your sales receipt. The term of this plan will be extended an additional two (2) weeks to accommodate for the preparation of your product.
Deductible: There is no deductible for this Plan; however, there may be a co-pay. Please refer to the Co-Pay section for more details.
Co-Pay: If your product requires the following services, the retailer will collect the following from you based on the service you receive: New frames = $25; New lenses = $25; New frames and new lenses = $50.
WHAT IS NOT COVERED:
(1) INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO ANY DELAY IN RENDERING SERVICE UNDER THIS PLAN OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS AT A REPAIR CENTER OR OTHERWISE AWAITING PARTS; (2) ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS PLAN; (3) DAMAGE FROM ABUSE, INTRODUCTION OF FOREIGN OBJECTS INTO THE PRODUCT, UNAUTHORISED PRODUCT MODIFICATIONS OR ALTERATIONS; (4) FAILURE TO FOLLOW THE MANUFACTURER’S CLEAN AND CARE INSTRUCTIONS; (5) THIRD-PARTY ACTIONS (FIRE, COLLISION, VANDALISM, THEFT, ETC.); (6) LOSS OR DAMAGE DUE TO THE ELEMENTS OR ACTS OF GOD; (7) LOSS OR DAMAGE DUE TO WAR, INVASION OR ACT OF FOREIGN ENEMY, HOSTILITIES, CIVIL WAR, REBELLION, RIOT, STRIKE, LABOR DISTURBANCE, LOCKOUT OR CIVIL COMMOTION; (8) DAMAGE COVERED BY ANY OTHER WARRANTY OR SERVICE CONTRACT; (9) PRODUCTS NOT ORIGINALLY COVERED BY A MANUFACTURER’S WARRANTY OR RETAILER’S STORE RETURN POLICY; (10) PREVENTATIVE MAINTENANCE; (11) DAMAGE WHICH IS NOT REPORTED WITHIN THIRTY (30) DAYS AFTER EXPIRATION OF THIS PLAN; (12) ANY LOSS OTHER THAN A COVERED BREAKDOWN OF THE PRODUCT; (13) DECORATIVE EMBELLISHMENTS AND/OR ACCESSORIES ATTACHED TO THE PRODUCT; (14) DAMAGE CAUSED BY ANIMALS AND INSECTS; (15) UNAUTHORISED REPAIRS; (16) SERVICE THAT OCCURS OUTSIDE CANADA; (17) DAMAGE INCURRED DURING TRANSPORTATION; (18) PRODUCTS SOLD « AS-IS » INCLUDING BUT NOT LIMITED TO FLOOR MODELS (UNLESS COVERED BY A FULL MANUFACTURER’S WARRANTY ON YOUR DATE OF PURCHASE) AND DEMONSTRATION MODELS; (19) DAMAGE FROM TAMPERING WITH ELEMENTS DESIGNED TO SECURE LENSES AND OR ARMS, OR UNAUTHORISED PRODUCT MODIFICATIONS OR ALTERATIONS; (20) PRODUCTS THAT ARE LOST OR STOLEN; (21) EYE EXAMS OR OTHER MEDICAL EXPENSES ASSOCIATED WITH OBTAINING REPLACEMENT EYEWEAR; (22) CLEANINGS, ADJUSTMENTS, AND FITTINGS; AND (23) REPAIR OR REPLACEMENT OF EYEWEAR DUE TO OUTGROWTH OF EYEWEAR, A CHANGE IN OPTICAL PRESCRIPTION OR ANY OTHER MEDICAL REASON.
Transfer: This Plan is non-transferable.
Renewal: This Plan is not renewable.CANCELLATION: This Plan can be cancelled by you at any time for any reason by providing written notice and a copy of your Plan to the retailer at the address where you purchased this Plan. You may also cancel this Plan by providing written notice to Asurion at Asurion (LensCrafters), PO Box 1818, Sterling, VA 20167, USA. If the Plan is cancelled by either party: (a) within thirty (30) days of the receipt of this Plan, you shall receive a full refund of the price paid for the Plan, provided no service has been performed, or (b) after thirty (30) days of the receipt of this Plan, you will receive a pro rata refund, less the cost of any service received. This Plan shall be cancelled by us or Asurion for fraud or material misrepresentation, including but not limited to commercial or rental use. Unauthorised repair or replacement of covered equipment shall result in the cancellation of this Plan by us. In the event of cancellation by us, written notice of cancellation shall be mailed to you not less than sixty (60) days before cancellation is effective.
Province or Territory Variations:
The following province or territory variations shall control if inconsistent with any other provisions:
In British Columbia, the following cancellation rights apply:
Notice of Right of Cancellation (Contract for Future Services) (Section 19(m) of the Business Practices and Consumer Protection Act)This is a Plan to which the Business Practices and Consumer Protection Act applies.
You may cancel this Plan from the day you enter the Plan until 10 days after you receive a copy of this Plan. You do not need a reason to cancel.
If you do not receive the goods or services within 30 days of the date stated in the Plan, you may cancel this Plan within one year of the Plan date. You lose that right if you accept delivery after the 30 days. There are other grounds for extended cancellation.
If you cancel this Plan, the retailer has 15 days to refund your money and any trade-in, or the cash value of the trade-in. You must then return the goods.
To cancel, you must give notice of cancellation at the address in this Plan. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, electronic mail, facsimile or personal delivery.
If you send the notice of cancellation by mail, facsimile or electronic mail, it doesn’t matter if the retailer receives the notice within the required period as long as you sent it within the required period.
Disclosure Notice under the British Columbia Financial Institutions Act. The British Columbia Financial Institutions Act requires that the information contained in the Disclosure Notice be provided to a customer in writing prior to the customer entering a financial transaction. This transaction is between you and Continental Casualty Company. In arranging the transaction described above, Target, by whom this sales associate is employed, is representing Continental Casualty Company. The nature and extent of the interest of Target in Continental Casualty Company is none. The nature and extent of the interest of Continental Casualty Company in Target is none. Upon completion of this transaction, Target will be remunerated by way of a fee paid out of the purchase price of the Plan. The Financial Institutions Act prohibits Continental Casualty Company, Target and/or the sales associate from requiring you to transact additional or other business with the financial institution or any other person or corporation as a condition of this transaction.
For the purposes of the Insurance Companies Act (Canada) this policy was issued in the course of the insurer’s insurance business in Canada.
For purchasers in British Columbia, please register by calling toll-free 1-866-895-7091.
In Ontario, Manitoba, Alberta, Saskatchewan and Newfoundland, the following cancellation rights apply:
BUYER’S RIGHT TO CANCEL
You may cancel this Plan from the day you enter the Plan until ten (10) days after you receive a copy of this Plan. You do not need a reason to cancel.
If you do not receive the goods or services within thirty (30) days of the date stated in the Plan, you may cancel this Plan within one (1) year of the Plan date. You lose that right if you accept delivery after thirty (30) days. There are other grounds for extended cancellation. For more information, you may contact your provincial/territorial consumer affairs office.
If you cancel this Plan, the retailer has fifteen (15) days to refund your money and any trade-in, or the cash value of the trade-in. You must then return the goods.
To cancel, you must give notice of cancellation at the address of the administrator (above in this Plan). You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, fax, or by personal delivery.
The Parties have requested that this contract of additional warranty and all related documents be drawn up in English only. Les Parties ont demandé que le présent contrat de garantie supplémentaire et tous les documents y afférents soient rédigés en anglais seulement.
Supported carriers are Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Telebec Mobilite, TELUS Mobility, Videotron, Virgin Mobile Canada, WIND Mobile.
To obtain a large-type copy of the terms and conditions of this Contract, please call 1-877-753-6727
P.O. Box 1340 • Sterling, VA 20166 • 1-877-753-6727
©2014 Asurion, LLC. All rights reserved.
If you athenticate with your Insurance Plan, you won't be able to use Perks.
You are using an outdated browser. Unfortunately, the LensCrafters website may not function properly on this browser.
For an exceptional site experience, please update your browser to take full advantage of key site features.